Star Rent a Car rates include
*Unlimited mileage.
*Third party insurance.
*Collision damage waiver (cdw).
*Theft waiver, airport surcharges and all taxes.
*Additional drivers are Free . .
*Baby seats are Free.
*NO EXCESS WAIVER

Not included:
*Petrol: When you collect your car it will be delivered with a full tank of fuel. Depending on the model supplied, the value of fuel is between 45 €/60€. Please return it as empty as possible. There is no refund on unused fuel. This system dramatically speeds up the return of your car. *Garaging, parking and traffic fines, damage to tyres and windscreens are NOT included

Vehicle Range
Only offered vehicle groups can be reserved.We do not guarantee specific vehicles. Vehicles shown are just as an informative example.

Reservations
Reservations must be made 3 working days in advance on line , by fax to Star rent a car reservations on 00 34 902 28 08 09 or e-mail to bookings@rentspain.com. For easy of reservations, please have the following information ready: Your departure date, flight arrival time and number, city of pick up and vehicle type required. You can pay on line or when you pick up your car.

Confirmation
All reservations will be confirmed within 2 working days from the date of the booking and issued with a reservation number, which must be quoted in all correspondence. Reservations will not be confirmed until flight numbers and delivery and collection addresses have been supplied. Once availability is confirmed, a number will be issued.

The price
Everything that is included in the price is clearly identified on the voucher , all included except petrol .

Changes, refunds or cancellations
No refund will be issued for reservations cancelled less than 24 hours before departure or on failure to collect the vehicle.

Age restrictions
Minimum age 24 and no Maxium age. However, check with Star Rent a Car reservations e-mail bookings@rentspain.com.

Period of hire
The minimum rental period is 3 days. Rental days are based on 24 hours. The price is determined by the start of hire. For rentals of over a week, divide the weekly rate by 7 and multiply by number of days required, and for rentals of less than a week, divide the weekly rate by 5 and multiply by the number of days. If you wish to extend the rental period after collection of the car, or if you return the car late, you will be charged locally at the local daily rate which may be higher than our rates. No refunds are payable on vehicles returned early.

Driving licences
All people wishing to drive a Star Rent a Car vehicle must produce (at the time of rental) the original copy of a full valid driving licence which has been held for a minimum of 2 years. Please check at the time of reserving your Star Rent a Car vehicle. If you have endorsements on your licence, you must contact reservations to ensure there are no problems with hiring a vehicle.

Additional identification
A passport will be required at the start of the rental as additional identification. You must also present a valid credit card at the time you pickup the vehicle. This applies to ALL RENTALS, no matter how you have paid the rental. If you do not present a credit card you WILL NOT be given the car.

Rental terms and conditions
Full details of the rental terms and conditions are shown on the rental agreement at the renting location, which you will be required to sign. It has been read and understod at the time of this booking but you will be asked to sign locally.

Negligence
Star Rent a Car will not be held responsible for damages to the rental vehicle caused by negligence by the hirer or driver of the vehicle. Such damage costs will be the responsibility of the hirer and/or driver of the vehicle, e.g. cigarette burns, cracked wing mirrors, KEYS etc.

Insurance cover
C.D.W or P.D.W. - Collision Damage Waiver or Physical Damage Waiver provides cover on the physical damage to the vehicle in the event of an accident by waiving the full responsibility of the vehicle down to the excess. This is included in your pre-paid rental rates. T.P.C.- Theft Protection Cover provides cover for the theft or attempted theft of the vehicle by waiving the full responsibility of the vehicle down.

Insurance excess
NO EXCESS . The insurance coverage and excess does not cover the following: Damage to tyres, AND KEYS.

Out of hours
Free 24h pick-up service is available in these airports. (ALICANTE AIRPORT, VALENCIA AIRPORT, MURCIA AIRPORT).

EXCEPT the following and is applicable in MALAGA AIRPORT ONLY .
Between 22:00 and 08:00 there is a €15 EURO surcharge payable in cash upon arrival.

General conditions
A rental agreement will be issued by the rental company supplying the hire vehicle. Rentals will be subject to the terms and conditions and laws of the country in which the vehicle is hired and a rental agreement will need to be signed accepting these conditions. The liability of Star Rent a Car to their client for loss, damage or injury accident arising out of negligence, breach of contract or any other cause, will not exceed two and a half times the invoiced price of the hired vehicle.

Vehicle collection
Your vehicle will be reserved as per your instructions of date and time of collection. Failure to collect your vehicle at the agreed time may result in the cancellation of your vehicle, without refund. If you are delayed please contact with the local car rental. A copy of the pre-paid rental voucher issued for your reservation must be handed in to the renting location on collection of the vehicle.

Number of passengers
Star Rent a Car cannot accept responsibility if the vehicle is not large enough to hold all passengers and luggage on arrival if details were not supplied at the time of booking.

Driving restrictions
Restrictions are applicable when crossing country borders. Please advise our reservations department at the time of booking if you plan to drive out of the country/state of vehicle collection. Charges may apply locally for extra insurance.

Accidents
In the event of any mechanical difficulties or accidents involving your car, it is important that details are reported to your local supplier within 24 hours. You must also complete an accident form by the end of the rental period. Local police should also be notified in the case of accidents and a signed police report obtained. Full details of third parties should also be obtained. Authority to repair or replace a vehicle must be given by your local supplier whose name and contact details are shown on your voucher and rental agreement. You should retain copies of all rental documentation in the event an insurance company is involved. Compensation cannot be considered when this procedure is not followed. Failure to do so may delay the investigation of disputes regarding insurance excess charges.

Tax
All taxes are included except those on any extras purchased locally.

Customer relations
If at anytime you are dissatisfied by the service, or the vehicle standard, you must immediately inform the renting location. If the renting location fails to satisfy your requirements, you must (within 10 days of returning the rental vehicle) write to Star Rent a Car Customer. Postal Contact Details are at the bottom of this page.